Terms of service

At Luna Velour, we’re committed to providing a smooth, transparent, and enjoyable shopping experience. By accessing our website, browsing our products, or placing an order, you agree to the Terms of Service outlined below. Please read these terms carefully before using our website.

1. Eligibility

By using the Luna Velour website, you confirm that you are at least 18 years old or have reached the legal age of majority in your place of residence.

By placing an order, you agree that all information you provide is accurate, complete, and up to date.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You may not:

  • Use our website for fraudulent, unlawful, or unauthorized activities.
  • Attempt to interfere with the operation, security, or functionality of the website.
  • Copy, reproduce, distribute, or commercially exploit our website content without permission.
  • Use automated systems to collect information from our website without authorization.
  • Submit false, misleading, or inaccurate information.

We reserve the right to restrict or terminate access to our website if these terms are violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device, screen settings, lighting, and other factors.

Product availability may change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

4. Pricing and Payments

All prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.

Prices, promotions, discounts, and special offers may be changed or discontinued at any time without prior notice.

By placing an order, you agree to provide accurate billing and payment information.

We reserve the right to refuse, cancel, or limit an order in cases involving pricing errors, payment issues, suspected fraudulent activity, unauthorized transactions, or unusual purchasing activity.

5. Order Acceptance

Submitting an order does not automatically guarantee that the order will be accepted.

Luna Velour reserves the right to refuse or cancel an order for reasons including:

  • Product availability
  • Pricing or listing errors
  • Payment issues
  • Suspected fraud
  • Incorrect customer information
  • Unusual or potentially unauthorized purchasing activity

If an order is canceled after payment has been received, any eligible amount paid for the canceled order will be refunded to the original payment method.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for reference and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, high shipping volumes, or circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete shipping information when placing an order.

7. Returns and Refunds

Returns and refunds are handled according to our applicable Return & Refund Policy.

Please review our return requirements, return window, non-returnable items, and refund procedures before submitting a return request.

Unauthorized returns may not be accepted.

8. Intellectual Property

All content available on the Luna Velour website, including:

  • Brand names and logos
  • Product images
  • Photographs
  • Graphics
  • Text and product descriptions
  • Website design and layout
  • Visual elements

is owned by or licensed to Luna Velour and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

9. User Content

If you submit reviews, comments, photographs, feedback, or other content to Luna Velour, you confirm that you have the right to submit that content.

By submitting content, you grant Luna Velour a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish the content for business and promotional purposes.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

10. Third-Party Links

Our website may contain links to third-party websites or services.

Luna Velour does not control or guarantee the accuracy, availability, security, or content of third-party websites. Your use of third-party websites is subject to their own terms and policies.

11. Disclaimer

Our website and services are provided on an “as available” basis.

While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Luna Velour will not be responsible for indirect, incidental, special, consequential, or other losses arising from your use of our website, products, or services, except where such liability cannot legally be excluded.

Nothing in these Terms of Service is intended to limit any rights or protections that cannot legally be waived under applicable law.

13. Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our applicable privacy practices to understand how your information may be collected, used, and protected.

14. Changes to These Terms

Luna Velour reserves the right to update or modify these Terms of Service from time to time.

Any changes will become effective when the updated terms are posted on our website. Your continued use of the website after changes are posted means that you accept the updated terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the State of California and the United States, without regard to conflict-of-law principles.

16. Contact Us

Luna Velour Customer Support

Email: shop@lunavelour.com

Address:
1550 Zuniga Ln APT 560
Los Angeles, CA 90033
United States

If you have questions regarding these Terms of Service, your order, or our website, please contact our Customer Support team. We typically respond within 24–48 business hours.

✨ A Note From Luna Velour

Thank you for choosing Luna Velour.

We believe fashion should feel personal — effortless when you want it to be, unforgettable when the moment calls for it. Every piece is selected with the intention of helping you express your own sense of style.

Dream beautifully. Dress confidently. Be uniquely you. ✨