- Choosing a selection results in a full page refresh.
📧Email:shop@lunavelour.com
At Luna Velour, we believe the best shopping experiences don’t end at checkout. Whether you’re choosing the perfect look, checking on an order, or simply have a question, we’re always happy to hear from you.
Have a question about a product, size, order, shipping, or return?
Email: shop@lunavelour.com
Our Customer Support team typically responds within 24–48 business hours, Monday through Friday.
✨ Find Your Fit
Need help choosing a size or wondering how a style fits? Send us your measurements and the item you’re interested in.
📦 Order & Delivery
Questions about your order, tracking, or delivery? We’ll help you get the details you need.
↩️ Returns & Refunds
Need assistance with a return or refund? Contact us before sending anything back so we can guide you through the process.
💫 Product Questions
Want to know more about a fabric, silhouette, color, or style? Just ask.
For order-related questions, please include your order number and the email address used at checkout.
If you’re contacting us about a damaged, defective, or incorrect item, please include clear photos so our team can review the issue more quickly.
Luna Velour
1550 Zuniga Ln APT 560
Los Angeles, CA 90033
United States
Business Address Only — Not a Return Address
Please do not send merchandise or returns to this address unless our Customer Support team has specifically provided return instructions.
Monday–Friday
9:00 AM–5:00 PM PST
Response Time:
Within 24–48 business hours
Behind every order is a person getting ready for somewhere, something, or someone special.
We’re here to make that experience feel easy, personal, and a little more beautiful — from the moment you discover a piece to the moment you finally wear it.
Have a question? Come say hello. 💌
Luna Velour — made for the moments you’ll remember.
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